Terms of Use

Last updated: 13/05/2024

1. Agreement

These terms govern the use of our website and our services. "We" or "us" means Rented Property Solutions Limited and "you" means web service users such as landlords, property managers, tenants, and contractors as our customers.

We may revise these Terms at any time and will endeavour to provide you with notice when we alter or replace these terms. Such notice may be sent to your registered email address or displayed on the Website. If you do not wish to agree to any alterations of this Terms of Use, you can cancel your subscription at any time.

The software is designed to comply with tenancy laws in New Zealand and Australia for the components related to legislations, with most of common functional modules applicable to other countries.

2. Use of the software

When you first sign up to the website, You are granted a no-obligation, time-limited trial of the services.

If you then choose to continue using the services, you will need to pre-pay us for the upcoming fixed billing period. An invoice will be provided. The cost is calculated based on how many properties you manage, and which country you primarily live or operate.

We do not provide a refund service for the money you have paid, unless agreed prior.

If you choose not to continue using our service, You may delete all the details you have entered, including your personal information, files, property information, and transactional data. It's your responsibility to make sure your details are deleted, or scrambled.

You must not use the service to engage in any conduct that violate any laws, or use the service for any purpose that is unlawful.

We may suspend or cancel your access to the service, either temporarily or permanently, by providing notice to you, if you use our service unlawfully, are abusive or act inappropriately towards our staff or other website users.

3. Providing accurate data

When using the service, you must provide us with accurate and complete information.

When using the tax return function, you must provide us with full details of your transactions that relevant to taxation legislations, including mortgage interest cost deductibilities.

We have no liability to the eligibility of income and expenses you have claimed when using our software to generate a report to file tax return.

4. Website support

All the support servce is provided from online. There is no phone support service.

While we endeavour to make the service available at all times, the services may be affected by variety of causes such as network or computing capacity, Internet connectivities, scheduled server and software maintenance, and interruptions from service providers.

If interruptions or incidents occur within our control, we will try to resolve them in a timely manner.

If your support request is beyond the functionalities provided by the website, we consider such request as additional to the standard service agreement and may apply additional cost. We will communicate to you if any additional cost should be applied.

5. Website service charging model

In order to simplify business processes, we run the website service with a pre-paid subscription model. We provide direct bank account transfer as payment method to save transactional costs.

Subscription Fees transferred to us are non-refundable unless otherwise specified.

Unpaid invoices will lead to your access to the service being suspended, and your data being deleted.

6. Service cancellation

You can cancel your subscription before the next billing period starts. We cannot provide refund for the current billing period. We will automatically suspend your account when you cancel your subscription, or your invoice is not paid.

If you decide to cancel your subscription, it's your responsibility to download and save a backup of your data and files into your own file storage. We encourage you delete all your files from our website before you decide not to continue using our service.

We may delete your data and files if the subscription is cancelled, or invoices not being paid. Any deleted data or files cannot be recovered.

7. Limited warranties and liabilities

a. While we endeavour to provide functional and continuous services to all users, we do not guarantee that all your requirements will be met. And we do not guarantee that your use of the service will be uninterrupted, or error free.
You understand and acknowledge that it may be necessary for the website and associated services to be made unavailable for temporary periods for reasons including but not limited to hardware maintenance, software upgrade, and unforeseen outages in services beyond our control.
You agree that no liability will arise for us to you for any loss or damages of any kind you may suffer or incur as a result of the website and associated services not being available.

b. We cannot be responsible for any data loss, corruption or interception of files or information sent us or stored in our website. You agree that no liability will arise for us to you for any loss or damages of any kind you may suffer or incur as a result of the data or file loss, corruption, or interception.

c. We will not have any liability whatsoever (whether in contract, tort, pursuant to statute, or otherwise) to you or any insurer for any loss or damages of any kind that you may incur or suffer as a result of use of our website, use of our services, and dealing with us.

d. While it's unlikely any information contained in the website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information. It's your reponsibility to make sure your use of the service is complied to the laws in your country.
We will not have any liability whatsoever (whether in contract, tort, pursuant to statute, or otherwise) to you for any loss or damages of any kind that you may incur or suffer as a result of your reading or use of any information we provided, including (but limited to) any advice, articles, blog posts, guidelines, or other informative content.

e. All implied guarantees and warranties that are not contained in this Term Of Use, are excluded to the maximum extent permitted by law.

f. If any guarantee, term, condition or warranty is implied into these Terms of Use under the New Zealand Fair Trading Act or any other applicable legislation (a "Non-Excludable Provision") and we are able to limit your remedy for a breach of the Non-Excludable Provision, then our liability for breach of the Non-Excludable Provision is limited to below:

  • the supplying of the services again, or the payment of the cost of having the services supplied again.

g. To the maximum extent permitted by law, our maximum aggregate liability to the service subscribers and all invited users (team members or tenants), collectively, for all claims under or relating to these Terms of Use is limited to an amount equal to the total subscription fees you have paid to us in the 1 year period immediately prior to the first such claim.